Terms of Service
These Terms of Service describe the basic conditions for using Chinese Medical Navigator, a Beijing-based patient escort and medical navigation support service for international patients and overseas families.
1. Service provider
Chinese Medical Navigator provides non-clinical support services, including hospital navigation, patient escort, appointment coordination, interpretation support, document organization, and communication assistance in Beijing.
2. Acceptance of these terms
By contacting us, requesting a service, booking support, or using our website, you acknowledge that you have read, understood, and accepted these Terms of Service, together with our Medical Disclaimer and Privacy Policy.
3. Scope of service
Our service may include:
- Beijing hospital navigation
- Appointment coordination and procedure support
- Patient escort during hospital or clinic visits
- Interpretation and communication assistance
- Traditional Chinese Medicine visit support
- Medical document organization for communication purposes
- Visit summaries for patients or family members
- Cross-cultural communication support
4. What we do not provide
We do not provide:
- Medical diagnosis
- Prescriptions or medication decisions
- Treatment plans or treatment decisions
- Medical opinions or medical advice
- Emergency medical services
- Guaranteed access to specific doctors or specialist appointments
- Guaranteed medical outcomes or treatment success
- Insurance, legal, immigration, or travel agency services
5. Patient responsibility
The patient remains responsible for choosing medical providers, accepting or refusing medical treatment, understanding medical risks, and making final healthcare decisions together with qualified licensed medical professionals.
Patients should ask doctors directly about diagnosis, treatment options, medication, risks, benefits, alternatives, and follow-up requirements.
6. No emergency service
Chinese Medical Navigator is not an emergency medical service. In urgent or life-threatening situations, patients should call local emergency services, go directly to a hospital emergency department, or seek immediate help from qualified medical professionals.
7. Service request and confirmation
A service is not confirmed until we have reviewed the request, clarified the scope, confirmed availability, agreed on the fee, and provided written confirmation by email or another agreed communication method.
We reserve the right to refuse or cancel a service request if it falls outside our service scope, involves emergency medical needs, requires medical judgment, creates unacceptable risk, or cannot be safely arranged.
8. Pricing and payment
Prices shown on the website are reference prices only. Final pricing depends on language needs, hospital location, service duration, complexity, urgency, and whether on-site interpretation is required.
Payment terms, deposit requirements, cancellation rules, and refund conditions should be confirmed in writing before the service begins.
9. Cancellation and changes
If the patient needs to cancel or change a booking, the patient should notify us as early as possible. Cancellation and refund conditions may depend on the timing, preparation already completed, staff arrangement, translation work, and third-party costs.
10. Third-party providers
Hospitals, clinics, doctors, pharmacies, laboratories, transportation providers, hotels, interpreters, and patient escort personnel may be independent third parties.
Chinese Medical Navigator is not responsible for medical decisions, hospital policies, doctor availability, treatment outcomes, third-party delays, third-party pricing, or third-party service quality.
11. Interpretation and communication
We make reasonable efforts to support clear and accurate communication. However, interpretation support is not a substitute for official medical documentation, professional medical judgment, or direct consultation with licensed doctors.
12. Medical records and sensitive information
Please do not send detailed medical records, diagnostic reports, passport copies, identity documents, or sensitive medical information before a service agreement and consent process are confirmed.
If medical information is shared later for coordination purposes, it should be limited to what is necessary for the specific service.
13. Privacy
We handle personal information according to our Privacy Policy. By using our service, you acknowledge that some information may need to be shared with patient escort staff, interpreters, or coordination assistants when necessary to provide the requested service.
14. Limitation of liability
To the maximum extent permitted by applicable law, Chinese Medical Navigator is not liable for medical outcomes, diagnosis accuracy, treatment decisions, hospital decisions, doctor availability, missed appointments caused by third parties, travel disruption, or consequences arising from the patient’s own medical decisions.
Our role is limited to non-clinical support, navigation, communication assistance, and coordination.
15. Website information
Information on this website is for general informational purposes only. It may change without notice and should not be treated as medical advice, legal advice, or a guaranteed service offer.
16. Changes to these terms
We may update these Terms of Service as the service develops. The latest version will be published on this page.
17. Contact
For questions about these Terms of Service, please contact: