Privacy Policy
Chinese Medical Navigator respects the privacy of international patients, overseas families, and people contacting us for patient escort, hospital navigation, interpretation, and communication support in Beijing.
1. Who we are
Chinese Medical Navigator is a Beijing-based patient escort and medical navigation support service. We are not a hospital, clinic, doctor, medical institution, or treatment provider.
2. Information we may collect
When you contact us by email, we may receive information such as:
- Your name or preferred contact name
- Your email address and contact details
- Your preferred language
- Your planned travel date or current location in Beijing
- The type of hospital, clinic, or Traditional Chinese Medicine visit support you need
- Basic non-diagnostic information necessary to understand the service request
3. Sensitive medical information
Medical information is sensitive. We ask users not to send detailed medical records, diagnostic reports, prescriptions, imaging files, passport copies, or identity documents before a service agreement and consent process are confirmed.
If medical information is later shared for coordination purposes, it should be limited to what is necessary for appointment coordination, interpretation preparation, hospital navigation, or communication support.
4. How we use information
We may use the information you provide to:
- Respond to your inquiry
- Clarify your service needs
- Prepare a service plan
- Coordinate appointment support or patient escort arrangements
- Assist with interpretation and communication support
- Prepare simple visit summaries or document organization when requested
- Maintain basic service records for administrative and safety purposes
5. What we do not do
We do not sell personal information. We do not sell medical information. We do not use your information to provide diagnosis, prescriptions, treatment decisions, or medical advice.
6. Sharing information
We may share necessary information only when it is needed to provide the requested support service, such as with a patient escort, interpreter, or coordination assistant. Information should be limited to what is necessary for the service.
We may also share information if required by law, regulation, court order, or lawful authority.
7. Email communication
Email is used as the first contact method. Please understand that ordinary email may not be a fully secure method for sending sensitive medical documents. Do not send detailed medical records unless we have confirmed a suitable process with you.
8. Data retention
We keep service-related information only as long as reasonably necessary for communication, service coordination, administrative records, legal protection, or dispute prevention. You may contact us to request deletion of information where appropriate.
9. Your choices
You may contact us to ask what information we hold about you, request correction of inaccurate information, or request deletion of information where legally and practically possible.
10. Website analytics and cookies
This first version of the website is a simple static website. It does not include user accounts, online medical forms, medical record upload functions, or online payment systems.
If website analytics, cookies, contact forms, or online booking systems are added in the future, this Privacy Policy should be updated accordingly.
11. Third-party services
Our website may use hosting, domain, email forwarding, or other technical services provided by third parties. These providers may process limited technical data necessary to operate the website and email service.
12. Changes to this policy
We may update this Privacy Policy as the service develops. The latest version will be published on this page.
13. Contact
For privacy-related questions, please contact: